Last updated: 26 june 2026
Solara.you (“we”, “us”, “our”) respects your privacy and is committed to handling personal information in an open and transparent way.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit or interact with our website, [https://solara.you], contact us, submit an enquiry, sign up to updates, or use our services.
1. What personal information we collect
We may collect personal information such as:
– Your name
– Email address
– Phone number
– Business name
– Information you include in contact forms, enquiry forms or messages
– Transaction or booking details, if you purchase from us
– Technical and usage information, such as IP address, browser type, device information, pages viewed and approximate location data
– Marketing preferences and communication history
If relevant to our services, we may also collect other information you choose to provide to us.
2. How we collect personal information
We may collect personal information:
– Directly from you when you fill in a form, contact us, subscribe, book, purchase, or otherwise interact with us
– Automatically through cookies, analytics tools and similar technologies when you use our website
– From third-party service providers that help us operate the website or our business
– From social media or other public sources where you interact with us there
3. Why we collect, hold, use and disclose personal information
We may collect, hold, use and disclose your personal information to:
– Provide our website, products or services
– Respond to enquiries and communicate with you
– Manage bookings, orders, payments or customer support
– Improve website functionality, user experience and service delivery
– Send updates, newsletters or marketing communications where permitted by law
– Maintain website security and prevent misuse
– Meet legal, regulatory or reporting obligations
4. Cookies and website analytics
Our website may use cookies and similar technologies to:
– Remember preferences
– Understand how visitors use the website
– Improve performance and content
– Support marketing or advertising activities, if used
You can usually control cookies through your browser settings. If you disable cookies, some parts of the website may not function properly.
5. How we hold and protect personal information
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.
These steps may include:
– Secure website hosting
– Restricted access to information
– Password protection and device security
– Use of reputable third-party service providers
– Monitoring and administrative safeguards
No method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security.
6. Who we may disclose personal information to
We may disclose personal information to:
– Our employees, contractors or related service providers
– Website hosting, technology, CRM, analytics, email marketing or payment providers
– Professional advisers such as accountants, lawyers or insurers
– Government, regulatory or law enforcement bodies where required or authorised by law
– Other parties where you have consented or where disclosure is otherwise permitted by law
7. Overseas disclosure
Some third-party providers we use may store or process personal information outside Australia.
Where this occurs, the countries may include:
– [Insert countries, for example: United States]
– [Insert others if known]
If it is not practicable to list every country, you can state the regions or explain that overseas processing may occur through our third-party providers.
8. Direct marketing
If permitted by law, we may use your personal information to send you updates, offers or other marketing communications relevant to Solara.you.
You can opt out of marketing communications at any time by:
– Clicking the unsubscribe link in an email, or
– Contacting us using the details below
9. Access and correction
You may request access to the personal information we hold about you, and you may ask us to correct it if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.
To make a request, contact us using the details below.
10. Making a privacy complaint
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you can make a complaint by contacting us in writing using the details below.
Please include:
– Your name and contact details
– A description of the complaint
– Any relevant supporting information
We will review your complaint and respond within a reasonable time, usually within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
– Website: [https://www.oaic.gov.au](https://www.oaic.gov.au)
– Complaints: [https://www.oaic.gov.au/privacy/privacy-complaints](https://www.oaic.gov.au/privacy/privacy-complaints)
11. Anonymity and pseudonyms
Where practical, you may choose not to identify yourself or to use a pseudonym when interacting with us. However, in some cases we may need your personal information to provide services, respond to enquiries, or comply with legal obligations.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, legal obligations or privacy practices. The latest version will always be available on our website.
13. Contact us
For privacy questions, access or correction requests, or complaints, contact:
Email: info@solara.youÂ